ADVANTAGES AND BENEFITS
We handle administration, maintenance and monitoring tasks that require advanced expertise and experience.
We have highly specialized personnel in the IT solutions that provide service to the rest of the company’s business areas.
“In our services, we integrate the right people, processes and technology to ensure your systems run correctly, remotely or in person, and with the use of monitoring software that controls the functions performed and that connects with the servers and services of the company in which the managed service is provided.
We offer:
24/7 coverage so your systems are always monitored and supported.
Multi-platform environments: zSeries, virtual servers, Windows, Linux, Unix, …
Proven experience in similar projects with all the guarantees of quality and efficiency.
A team of 600+ specialised professionals.
Transition: proprietary methodology and dedicated resources for transition management.
Standard service processes
Adaptation of processes and procedures according to needs. Reference and security models.
Alignment of the service with the strategic lines of the business.
Personnel dedicated to supervising the quality of the service.
Monitoring and analysis
Data analysis and trend monitoring.
Specific improvement proposals for the service and at a global level.
Compliance with service level agreements.
Appointment of a Service Manager to oversee performance and continuously optimise the service.
Service Control
Multidisciplinary team with experience providing this type of service.
Continuous training of the team, in different technologies and mobility environments.
Real-time service supervision.
Specialized personnel focused on user support.
Knowledge Management
Continuous and shared training between the support team and the client.
Generation of documentation necessary for support.
Maintenance and management of FAQs.
Preparation and dissemination of micro-learning modules through videos, webinars, etc.
Standard service processes
Adaptation of processes and procedures according to needs. Reference and security models.
Alignment of the service with the strategic lines of the business.
Personnel dedicated to supervising the quality of the service.
Monitoring and analysis
Study of data and analysis of trends.
Specific improvement proposals for the service and at a global level.
Compliance with service level agreements.
Assignment of a service manager as a key figure in monitoring and permanent optimization of the process.
Service Control
Multidisciplinary team with experience providing this type of service.
Continuous training of the team, in different technologies and mobility environments.
Real-time service supervision.
Specialized personnel focused on user support.
Knowledge Management
Continuous and shared training between the support team and the client.
Generation of documentation necessary for support.
Maintenance and management of FAQ´S.
Preparation and dissemination of training pills through videos, webinars, etc…
Incident management
Problem management
Configuration management
Change management
Distribution management
Service level management
Availability management
Financial management
Continuity management
of IT services
Capacity management
We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.
This helps us to:
Provide adequate quality management.
Increase efficiency.
Align processes.
Reduce the risks associated with services.
We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.
This helps us to:
Provide adequate quality management.
Increase efficiency.
Align processes.
Reduce the risks associated with services.
Incident management
Problem management
Configuration management
Change management
Distribution management
Service level management
Availability management
Financial management
Continuity management
of IT services
Capacity management
IT SERVICE MANAGEMENT
STRATEGY
DESIGN
MANAGEMENT
INFRASTRUCTURE
CONTINUOUS IMPROVEMENT
APPLICATION DEVELOPMENT
Technology Experts:
WEB – MOBILE
IoT, BIG DATA & ANALYTICS
E-COMMERCE
TRADITIONAL ENVIRONMENTS
INTEGRATION
SOLUTIONS
ERP
CRM
CMS OPEN SOURCE
OUTSOURCING
TECHNICAL ASSISTANCE
WORKSTATIONS
SUPPORT CENTERS
HELPDESK
WORKSTATIONS
INNOVATION
Oriented to Business results
CONSULTING
INNOVATION SCOUTING
DESIGN THINKING
R&D&i – iSpirit
TRAINING
ExN BUSINESS EXCELLENCE SCHOOL
TRAINING ON THE JOB
JOB SHADOWING
WEB CATALOG