![](\"https:\/\/infortec.net\/wp-content\/uploads\/2020\/02\/Infortec-3-cuadros.png\" "\\"Infortec-3-cuadros\\"")
<\/span>ADVANTAGES AND BENEFITS<\/strong><\/h2>\n<\/div><\/div><\/div><\/div><\/div>We handle administration, maintenance and monitoring tasks that require advanced expertise and experience.<\/h3>\nWe have highly specialized personnel in the IT solutions that provide service to the rest of the company’s business areas.<\/h3>\n“In our services, we integrate the right people, processes and technology to ensure your systems run correctly, remotely or in person, and with the use of monitoring software that controls the functions performed and that connects with the servers and services of the company in which the managed service is provided.<\/h3>\nWe offer:<\/h3>\n<\/div><\/div><\/div><\/div>24\/7 coverage so your systems are always monitored and supported.
\nMulti-platform environments: zSeries, virtual servers, Windows, Linux, Unix, \u2026
\nProven experience in similar projects with all the guarantees of quality and efficiency.
\nA team of 600+ specialised professionals.
\nTransition: proprietary methodology and dedicated resources for transition management.
\n<\/strong><\/p>\n<\/div>![](\"https:\/\/infortec.net\/wp-content\/uploads\/2020\/02\/Infortec-ideamos.png\" "\\"Infortec")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Standard service processes<\/strong><\/span><\/p>\nAdaptation of processes and procedures according to needs. Reference and security models. <\/span>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div>![](\"https:\/\/infortec.net\/wp-content\/uploads\/2020\/02\/Infortec-descubrimos-2-e1581106264860.png\" "\\"Infortec")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Monitoring and analysis<\/strong><\/h3>\nData analysis and trend monitoring.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAppointment of a Service Manager to oversee performance and continuously optimise the service.<\/h3>\n<\/h3>\nService Control<\/strong><\/h3>\nMultidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\nContinuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQs.
\nPreparation and dissemination of micro-learning modules through videos, webinars, etc.<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div>Standard service processes<\/strong><\/span><\/p>\nAdaptation of processes and procedures according to needs. Reference and security models. <\/span>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Monitoring and analysis<\/strong><\/h3>\nStudy of data and analysis of trends.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAssignment of a service manager as a key figure in monitoring and permanent optimization of the process.<\/h3>\n<\/h3>\nService Control<\/strong><\/h3>\nMultidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\nContinuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQ\u00b4S.
\nPreparation and dissemination of training pills through videos, webinars, etc\u2026<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Incident management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Problem management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Configuration management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Change management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Distribution management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Service level management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Availability management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Financial management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Continuity management
\nof IT services<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Capacity management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n
This helps us to:<\/strong><\/p>\nProvide adequate quality management.
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div>![](\"https:\/\/infortec.net\/wp-content\/uploads\/2020\/02\/Infortec-impulsamos.png\" "\\"Infortec")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n
This helps us to:<\/strong><\/p>\nProvide adequate quality management.
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Incident management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Problem management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Configuration management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Change management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Distribution management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div>
We handle administration, maintenance and monitoring tasks that require advanced expertise and experience.<\/h3>\nWe have highly specialized personnel in the IT solutions that provide service to the rest of the company’s business areas.<\/h3>\n“In our services, we integrate the right people, processes and technology to ensure your systems run correctly, remotely or in person, and with the use of monitoring software that controls the functions performed and that connects with the servers and services of the company in which the managed service is provided.<\/h3>\nWe offer:<\/h3>\n<\/div><\/div><\/div><\/div>24\/7 coverage so your systems are always monitored and supported.
\nMulti-platform environments: zSeries, virtual servers, Windows, Linux, Unix, \u2026
\nProven experience in similar projects with all the guarantees of quality and efficiency.
\nA team of 600+ specialised professionals.
\nTransition: proprietary methodology and dedicated resources for transition management.
\n<\/strong><\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Standard service processes<\/strong><\/span><\/p>\nAdaptation of processes and procedures according to needs. Reference and security models. <\/span>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Monitoring and analysis<\/strong><\/h3>\nData analysis and trend monitoring.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAppointment of a Service Manager to oversee performance and continuously optimise the service.<\/h3>\n<\/h3>\nService Control<\/strong><\/h3>\nMultidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\nContinuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQs.
\nPreparation and dissemination of micro-learning modules through videos, webinars, etc.<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div>Standard service processes<\/strong><\/span><\/p>\nAdaptation of processes and procedures according to needs. Reference and security models. <\/span>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Monitoring and analysis<\/strong><\/h3>\nStudy of data and analysis of trends.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAssignment of a service manager as a key figure in monitoring and permanent optimization of the process.<\/h3>\n<\/h3>\nService Control<\/strong><\/h3>\nMultidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\nContinuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQ\u00b4S.
\nPreparation and dissemination of training pills through videos, webinars, etc\u2026<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Incident management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Problem management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Configuration management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Change management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Distribution management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Service level management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Availability management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Financial management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Continuity management
\nof IT services<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Capacity management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n
This helps us to:<\/strong><\/p>\nProvide adequate quality management.
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n
This helps us to:<\/strong><\/p>\nProvide adequate quality management.
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Incident management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Problem management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Configuration management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Change management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Distribution management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div>
“In our services, we integrate the right people, processes and technology to ensure your systems run correctly, remotely or in person, and with the use of monitoring software that controls the functions performed and that connects with the servers and services of the company in which the managed service is provided.<\/h3>\nWe offer:<\/h3>\n<\/div><\/div><\/div><\/div>24\/7 coverage so your systems are always monitored and supported.
\nMulti-platform environments: zSeries, virtual servers, Windows, Linux, Unix, \u2026
\nProven experience in similar projects with all the guarantees of quality and efficiency.
\nA team of 600+ specialised professionals.
\nTransition: proprietary methodology and dedicated resources for transition management.
\n<\/strong><\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Standard service processes<\/strong><\/span><\/p>\nAdaptation of processes and procedures according to needs. Reference and security models. <\/span>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Monitoring and analysis<\/strong><\/h3>\nData analysis and trend monitoring.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAppointment of a Service Manager to oversee performance and continuously optimise the service.<\/h3>\n<\/h3>\nService Control<\/strong><\/h3>\nMultidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\nContinuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQs.
\nPreparation and dissemination of micro-learning modules through videos, webinars, etc.<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div>Standard service processes<\/strong><\/span><\/p>\nAdaptation of processes and procedures according to needs. Reference and security models. <\/span>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Monitoring and analysis<\/strong><\/h3>\nStudy of data and analysis of trends.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAssignment of a service manager as a key figure in monitoring and permanent optimization of the process.<\/h3>\n<\/h3>\nService Control<\/strong><\/h3>\nMultidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\nContinuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQ\u00b4S.
\nPreparation and dissemination of training pills through videos, webinars, etc\u2026<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Incident management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Problem management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Configuration management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Change management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Distribution management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Service level management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Availability management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Financial management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Continuity management
\nof IT services<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Capacity management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n
This helps us to:<\/strong><\/p>\nProvide adequate quality management.
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n
This helps us to:<\/strong><\/p>\nProvide adequate quality management.
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Incident management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Problem management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Configuration management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Change management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/div>Distribution management<\/strong><\/h3>\n<\/div><\/div><\/div><\/div>
24\/7 coverage so your systems are always monitored and supported. Standard service processes<\/strong><\/span><\/p>\n Adaptation of processes and procedures according to needs. Reference and security models. <\/span> Standard service processes<\/strong><\/span><\/p>\n Adaptation of processes and procedures according to needs. Reference and security models. <\/span> We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n This helps us to:<\/strong><\/p>\n Provide adequate quality management. We use the ITIL Methodology in the Service, taking advantage of the benefits of the processes that are already available and proposing improvements in the current ones.<\/p>\n This helps us to:<\/strong><\/p>\n Provide adequate quality management.
\nMulti-platform environments: zSeries, virtual servers, Windows, Linux, Unix, \u2026
\nProven experience in similar projects with all the guarantees of quality and efficiency.
\nA team of 600+ specialised professionals.
\nTransition: proprietary methodology and dedicated resources for transition management.
\n<\/strong><\/p>\n<\/div><\/span>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div><\/span>Monitoring and analysis<\/strong><\/h3>\n
Data analysis and trend monitoring.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAppointment of a Service Manager to oversee performance and continuously optimise the service.<\/h3>\n<\/h3>\n
Service Control<\/strong><\/h3>\n
Multidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\n
Continuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQs.
\nPreparation and dissemination of micro-learning modules through videos, webinars, etc.<\/h3>\n<\/div>
\nAlignment of the service with the strategic lines of the business.<\/span>
\nPersonnel dedicated to supervising the quality of the service.<\/span><\/p>\n<\/div><\/span>Monitoring and analysis<\/strong><\/h3>\n
Study of data and analysis of trends.
\nSpecific improvement proposals for the service and at a global level.
\nCompliance with service level agreements.
\nAssignment of a service manager as a key figure in monitoring and permanent optimization of the process.<\/h3>\n<\/h3>\n
Service Control<\/strong><\/h3>\n
Multidisciplinary team with experience providing this type of service.
\nContinuous training of the team, in different technologies and mobility environments.
\nReal-time service supervision.
\nSpecialized personnel focused on user support.<\/h3>\nKnowledge Management<\/strong><\/h3>\n
Continuous and shared training between the support team and the client.
\nGeneration of documentation necessary for support.
\nMaintenance and management of FAQ\u00b4S.
\nPreparation and dissemination of training pills through videos, webinars, etc\u2026<\/h3>\n<\/div>Incident management<\/strong><\/h3>\n<\/div>
Problem management<\/strong><\/h3>\n<\/div>
Configuration management<\/strong><\/h3>\n<\/div>
Change management<\/strong><\/h3>\n<\/div>
Distribution management<\/strong><\/h3>\n<\/div>
Service level management<\/strong><\/h3>\n<\/div>
Availability management<\/strong><\/h3>\n<\/div>
Financial management<\/strong><\/h3>\n<\/div>
Continuity management
\nof IT services<\/strong><\/h3>\n<\/div>Capacity management<\/strong><\/h3>\n<\/div>
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div><\/span>
\nIncrease efficiency.
\nAlign processes.
\nReduce the risks associated with services.<\/p>\n<\/div><\/span>Incident management<\/strong><\/h3>\n<\/div>
Problem management<\/strong><\/h3>\n<\/div>
Configuration management<\/strong><\/h3>\n<\/div>
Change management<\/strong><\/h3>\n<\/div>
Distribution management<\/strong><\/h3>\n<\/div>